If something has gone wrong with a payment, a family code, or your readings — or you just want to ask a question before you buy — use the details below. A person reads every message.
support@eyeage.co |
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| Registered address | 2, Ravinagar, Indore, Madhya Pradesh 452018, India |
| Hours | Monday to Friday, 10:00–18:00 IST (excluding public holidays in India) |
Email is the fastest route and gives us a written record, which helps if your question involves a payment.
We do not run user accounts, so there is no profile for us to look you up in. To help us find your purchase quickly, please include whatever you have:
eyeage_xxxxxxxx_xxxxxxxxxxxx) or the payment reference from your bank or UPI appIf you do not have a reference, tell us the date, amount and payment method and we will do our best to trace it.
| What | Target |
|---|---|
| Acknowledge your message | within 2 working days |
| Resolve a payment or access problem | within 7–14 working days |
| Respond to a privacy request | within the period set out in our Privacy Policy |
These are targets, not guarantees. If something will take longer, we will tell you why.
Refunds and cancellations. See the Refunds & Cancellations page for what is and is not refundable, and how to ask. Refund requests go to support@eyeage.co.
Privacy, your data, or deletion requests. See the Privacy Policy. Requests go to support@eyeage.co.
Grievance redressal. Under India's IT Rules and the Digital Personal Data Protection Act, you may escalate a complaint to our grievance contact:
support@eyeage.coAnything medical. EyeAge is a screening and awareness tool, not an eye exam, and we cannot give medical advice by email. If you are worried about your eyes, or your results suggested you see someone, please book an appointment with a qualified optometrist or ophthalmologist. If your vision has changed suddenly, treat it as urgent and seek care immediately rather than writing to us.