EyeAge — Terms of Service

Effective date: 24 October 2026
Last updated: 24 October 2026

1. About these Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "your", the "user") and Umair Ahmed, sole proprietor, trading as EyeAge, 2, Ravinagar, Indore, Madhya Pradesh 452018, India ("EyeAge", "we", "us", "our"), governing your access to and use of the EyeAge website and web application at eyeage.co and any related content and services (together, the "Service").

By using the Service you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

We may update these Terms from time to time — see Section 17.

2. Acceptance and eligibility

2.1 Accepting these Terms

You accept these Terms when you tick the acceptance box, proceed past the screen that links to them, or use any part of the Service. Where you are accepting on behalf of an organisation, you confirm you have the authority to bind it and yourself.

2.2 Minimum age

You must be at least 18 years old to use the Service. By using the Service you confirm that you are 18 or older. The Service is not directed at, and must not be used by, anyone under 18.

Under Indian law a person under 18 is a minor and cannot enter into a binding contract, and the Digital Personal Data Protection Act, 2023 treats anyone under 18 as a "child". EyeAge sets an 18+ minimum so that every user is an adult with full capacity to accept these Terms and to consent to the limited data processing described in Section 4 and the Privacy Policy.

2.3 If you are under 18

Do not use the Service. If EyeAge becomes aware that a user is under 18, it may suspend or restrict that access. If you believe someone under 18 has used the Service, contact support@eyeage.co.

2.4 Capacity

You confirm you are otherwise legally capable of entering into these Terms (for example, you are of sound mind and not disqualified from contracting under any applicable law).

3. What EyeAge is — and what it is not

3.1 What the Service does

EyeAge is a mobile-first web app. There is no native app, no account and no login. In a typical session you:

enter some details (your age, height, and whether you wear glasses);
complete a camera-based viewing-distance calibration;
take seven short vision screening tests — visual acuity, near vision, focus, colour perception, contrast sensitivity, an Amsler-grid check, and a visual-tiredness questionnaire;
pay a one-off fee to unlock your results (there is no subscription);
receive an "Eye Age" number and a per-test report; and
optionally take one photo of your own eye, which is turned into a shareable result card on your device.

3.2 Screening, not diagnosis

EyeAge is a screening and awareness tool — not an eye examination, not a diagnosis, and not medical advice. It does not detect, confirm or rule out any eye disease or health condition. It is not a substitute for a professional eye examination. See Section 4.

3.3 The Amsler-grid check

One of the tests (the Amsler grid) can produce a result that suggests you should see an eye-care professional promptly. If the Service tells you this, please act on it and arrange an examination without delay. A screening tool cannot tell you whether a finding is serious — only a professional can.

4. Medical disclaimer

Please read this section carefully. It is one of the most important parts of these Terms.

EyeAge is not a medical device. It is not registered, cleared or approved as a medical device by any regulator, and it is not intended to be one.
EyeAge does not diagnose, treat, cure, monitor or prevent any disease or condition. The "Eye Age" number and the per-test report are indicative, educational outputs generated by software on your device — not clinical findings.
No doctor–patient relationship is created. Using the Service does not make EyeAge, or anyone associated with it, your doctor, optometrist, optician or health-care provider. No professional relationship, duty of care in the nature of clinical care, or obligation of clinical follow-up arises.
EyeAge is not a substitute for professional eye care. Regardless of your results, you should have your eyes examined regularly by a qualified eye-care professional, and you should seek professional advice about any symptom, concern or change in your vision.
Do not rely on EyeAge for any health decision. By using the Service, you acknowledge and agree that you will not use, delay, avoid or change any medical care, examination, treatment or decision on the basis of your EyeAge results, and that you will consult a qualified professional for any question about your eyes or your health.
In an emergency — for example, sudden loss of vision, sudden distortion, flashes and floaters, eye pain or injury — contact a doctor or emergency services immediately. Do not use EyeAge instead.

Nothing elsewhere in these Terms (including the disclaimers and the limitation of liability) is intended to discourage you from seeking professional care, and nothing limits any liability that cannot be limited under applicable law — see Section 15.

5. Accuracy limitations and assumption of risk

5.1 Why results vary

All test scoring and the Eye Age calculation happen on your device, in your browser. Their output depends heavily on things EyeAge cannot control or verify, including:

whether you follow the on-screen instructions;
your screen's size, brightness, contrast, colour rendering and calibration (consumer screens are not calibrated instruments);
your actual viewing distance versus the calibrated distance;
room lighting and glare;
testing one eye at a time as instructed;
your attention, fatigue and familiarity with the tests; and
your device's camera, sensors and performance.

Because of this, results are approximate and inherently limited in accuracy, can vary between sessions, and may not reflect your true visual function.

5.2 Assumption of risk and acknowledgement

By using the Service, you acknowledge and agree that:

you understand EyeAge is a screening and awareness tool with limited accuracy;
you are choosing to use it on that basis and accept the risk that results may be inaccurate, incomplete or misleading;
you will treat the results only as general, non-clinical information; and
any decision you make after using EyeAge is your own, made with the benefit of professional advice where appropriate.

6. No account, no result recovery

The Service is deliberately account-less.

There is no account to create, log in to, or recover.
EyeAge does not receive or store your test answers, your test results, your Eye Age number, or your eye photo. These are generated and held on your device only (see the Privacy Policy for full detail).
As a result, EyeAge cannot retrieve, re-send, restore or prove your results. If you clear your browser data, change device or lose your result card, it is gone and we cannot recover it. Save or export anything you want to keep.
If you buy a family-pack code (Section 9), keep the code safe — we have limited ability to recover or reissue a lost code (see 9.6).

7. Payment terms

7.1 One-off fee

Access to your full results is unlocked by a single one-off payment. There is no subscription, no recurring charge and no auto-renewal. We do not store your payment method for future charges.

7.2 Price, currency and taxes

The price is shown to you before you pay — in Indian Rupees (INR ₹) if you are in India, and in US Dollars (USD $) elsewhere. The price shown is the final price. EyeAge is not registered for GST, so no GST is added. You are responsible for any taxes, bank charges or currency-conversion costs your payment provider adds.

7.3 Payment processor — Cashfree

Payments are processed by Cashfree Payments (Cashfree Payments India Private Limited), an independent third-party payment gateway, under Cashfree's own terms and privacy policy. When you pay:

your card, UPI, bank or wallet details are provided to Cashfree, not to EyeAge;
EyeAge never receives or stores your full payment details; and
EyeAge receives only confirmation of success or failure and a payment reference.

EyeAge is not responsible for Cashfree's service, security or processing, except to the extent a failure on EyeAge's side is involved (see Section 8).

7.4 Failed payments

If a payment does not complete, the Service will tell you and you are not charged. If you believe you were charged without receiving access, contact support@eyeage.co with your payment reference — see Section 8.

8. Refunds

Please read this before you pay. By paying, you confirm you have seen and accepted this refund policy.

8.1 When refunds are not available

Because your results are delivered immediately and generated on your device, we do not give refunds for:

change of mind after purchase;
dissatisfaction with your result (for example, you did not like your Eye Age number or the report);
problems on your side — for example, your device, browser, camera, internet connection, screen, or your not following the test instructions;
results you believe are inaccurate for the reasons described in Section 5; or
family-pack scans you chose not to use (Section 9).

8.2 When you are entitled to a refund or re-grant

Nothing in 8.1 limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. In particular, if your payment succeeded but the content you paid for could not be delivered because of a fault, error or technical failure on EyeAge's side (for example, the results failed to unlock, the app failed after payment, or you were charged twice), you are entitled to, at our option and your preference:

a re-grant of access (so you can obtain the results you paid for); or
a full refund of the amount you paid for the affected purchase.

8.3 How to claim

Email support@eyeage.co within 30 days of the purchase with your payment reference and a description of what happened. We aim to acknowledge within 2 working days and to resolve valid claims within 7–14 working days. Approved refunds are made to the original payment method via Cashfree; timing then depends on your bank or provider.

8.4 No waiver of statutory rights

Nothing in this Section 8 excludes or limits any right you have as a consumer under Indian law that cannot be excluded or limited by agreement.

9. Family-pack codes

9.1 What it is

A family pack is an optional purchase (currently ₹149, price shown at checkout) that gives you one code redeemable for four (4) scans, which you can share with family members so they can each take the tests and unlock a result.

9.2 How codes work

Each purchase issues one code.
Each code is valid for exactly four scans, counted as they are redeemed. Partial, unused scans have no separate value.
Codes are drawn from a single batch tied to your purchase and are not reloadable or extendable.

9.3 Sharing and transfer

You may share your code with family members for their personal, non-commercial use. You may not sell, auction, trade, bundle, advertise or otherwise transfer a code (or any scan on it) for value or in the course of business. Codes have no cash value and cannot be redeemed, refunded or exchanged for cash.

9.4 Expiry

Codes do not expire. Unused scans stay available on the code for as long as the Service operates. Unused scans are not refundable (subject to Section 8.2).

9.5 Misuse

We may void a code without refund if it is obtained by fraud, resold for value, used to provide services to third parties, or used in breach of these Terms.

9.6 Lost codes

Keep your code safe. Because the Service is account-less, our ability to identify or reissue a lost code is limited. If you lost a code you have not used, contact support@eyeage.co with your payment reference and we will help where we reasonably can.

10. Acceptable use

You agree that you will not, and will not attempt to, and will not help or permit anyone else to:

use the Service for any unlawful, fraudulent or harmful purpose, or in breach of these Terms;
present or promote EyeAge results as a medical diagnosis, clinical opinion, or professional eye examination, or use them to advise or treat another person;
scrape, crawl, harvest or use automated means to access the Service or its content;
resell, sublicense, rent, or provide access to the Service to third parties, or use the Service to build or operate a competing or derivative service, or to provide screening or assessment services to others (other than personal, non-commercial family-pack use under Section 9);
reverse engineer, decompile, disassemble or otherwise try to derive the source code, test methodology, scoring logic or models, except to the limited extent this restriction is prohibited by applicable law;
circumvent, disable or interfere with the paywall, security, rate-limiting or any technical protection;
introduce malware, or probe, scan or test the vulnerability of the Service or its infrastructure without our prior written permission;
copy, modify or create derivative works of the Service, its content, its UI, or the result-card design, except as expressly allowed in Section 11;
remove, obscure or alter any notice, credit, watermark or branding; or
use the Service in a way that damages, disables, overburdens or impairs it, or interferes with any other user's use.

We may investigate and take appropriate action for any suspected breach, including the steps in Section 18.

11. Intellectual property

11.1 What EyeAge owns

EyeAge and its licensors own all rights in the Service, including the website and app, its design and user interface, text, graphics and layout, the "Eye Age" test methodology, scoring and calculation logic, the result-card template and design, and the EyeAge name and logo and other brand features. All rights not expressly granted to you are reserved.

11.2 Your licence to use the Service

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own personal, non-commercial purposes, in line with these Terms. This licence ends if you stop using the Service or breach these Terms.

11.3 What you own

You own the photo you take of your own eye, and the personalised content of your own result card (your eye image plus your own results as rendered). Because your photo and results are processed only on your device and are never sent to us, you do not grant EyeAge any licence over them, and we make no claim to them.

You may share and post your own result card as described in Section 12. You may not use EyeAge's branding, card template or design elements separately from your own card, or in a way that suggests EyeAge endorses you or your content.

11.4 Feedback

If you send us suggestions or feedback, you agree we may use them without restriction or obligation to you.

12. Your result card and public sharing

Turning your results into a card, and saving or sharing it, is entirely your choice. The Service does not post anything for you.
Your result card contains an image of your own eye and your personal results. Once you share it — on social media, in a message, or anywhere else — you control that disclosure, and it may be outside your control afterwards. Think carefully before posting, especially publicly.
You are solely responsible for anything you choose to post or share publicly, including any consequences of making your eye image or results visible to others.
Content you share on third-party platforms is also governed by those platforms' terms and privacy policies. EyeAge has no control over, and no responsibility for, those platforms.
EyeAge is not responsible for any loss, embarrassment, misuse by others, or other harm arising from your voluntary decision to share your card or results, except to the extent such harm is caused by EyeAge's own breach of these Terms or of applicable law.

13. Third-party services

The Service relies on third parties, including:

Cashfree Payments — payment processing (Section 7);
PostHog — anonymous usage analytics, as described in the Privacy Policy;
Vercel Inc. — hosting and content delivery; and
Supabase — the database that records purchases and family-pack codes.

Your use of these services through EyeAge may be subject to their own terms and privacy policies. EyeAge does not control these third parties and is not responsible for their acts, omissions, availability, security or content, except to the extent EyeAge's own fault is involved. The Privacy Policy explains what data these tools collect and how.

14. Disclaimers of warranties

To the fullest extent permitted by law, and subject to Section 15.3:

the Service, the tests, the Eye Age number and the reports are provided "as is" and "as available", with no warranties of any kind, whether express, implied or statutory;
EyeAge specifically disclaims any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, and — in particular — fitness for any medical, clinical, diagnostic or screening-of-record purpose, and any warranty of accuracy, reliability, completeness or non-infringement;
EyeAge does not warrant that the Service will be uninterrupted, timely, secure or error-free, that results will be accurate or reproducible, or that defects will be corrected; and
no advice or information you get from the Service or from EyeAge creates any warranty not expressly stated here.

Some jurisdictions and consumer laws do not allow certain warranties to be excluded. Where that applies, the above is limited to the maximum extent permitted, and it does not affect the rights described in Sections 8.2, 8.4 and 15.3.

15. Limitation of liability

15.1 Exclusion of certain losses

To the fullest extent permitted by law, EyeAge will not be liable for:

any indirect, incidental, special, consequential or punitive loss;
loss of profits, revenue, goodwill, data, or anticipated savings; or
any loss, injury, cost or damage arising from your reliance on the Service or its results for a health-related decision, or from your delaying or not seeking professional eye care.

15.2 Cap on liability

To the fullest extent permitted by law, EyeAge's total aggregate liability to you for all claims connected with the Service or these Terms (whether in contract, tort including negligence, statute or otherwise) is limited to the greater of (a) the total amount you paid to EyeAge in the 12 months before the event giving rise to the claim, and (b) ₹2,000.

15.3 What is not limited or excluded

Nothing in these Terms excludes or limits EyeAge's liability for:

death or personal injury caused by EyeAge's negligence;
fraud or fraudulent misrepresentation;
gross negligence or wilful misconduct;
any liability under the Consumer Protection Act, 2019 or other applicable law that cannot lawfully be excluded or limited; or
your statutory consumer rights, including the refund rights in Section 8.2.

15.4 Basis

You agree that the disclaimers and limitations in Sections 5, 14 and 15 are a reasonable allocation of risk given the nature of the Service (a low-cost, on-device screening tool) and the price paid, and that EyeAge would not be able to provide the Service on the same terms without them.

16. Indemnity

You agree to indemnify and hold EyeAge harmless from third-party claims, demands, losses and reasonable costs (including reasonable legal fees) to the extent they arise from:

your misuse of the Service or breach of these Terms;
your public sharing of a result card or results (Section 12);
your using EyeAge results to advise, assess or treat another person; or
your violation of any law or of any third party's rights.

This indemnity is proportionate to your responsibility for the claim. It does not apply to the extent the claim arises from EyeAge's own breach of these Terms, negligence, or unlawful conduct. We will notify you of any claim we seek indemnity for, and you may participate in the defence; we will not settle a claim in a way that imposes a non-financial obligation on you without your consent (not to be unreasonably withheld).

17. Changes to the Service and to these Terms

17.1 The Service

We may change, add, suspend or withdraw features of the Service, the tests, the pricing or the availability of the Service at any time. We will try to give reasonable notice of significant changes, but we may need to act without notice (for example, for security or legal reasons).

17.2 These Terms

We may update these Terms from time to time. If we make a material change, we will update the "Last updated" date and take reasonable steps to bring it to your attention (for example, a notice on the site). Changes take effect when posted. Your continued use of the Service after a change means you accept the updated Terms. A change does not affect a purchase already completed, which is governed by the Terms in force when you paid.

18. Termination and suspension

Because the Service is account-less, you can stop using it at any time by leaving the site.
We may suspend or restrict your access to the Service (including voiding a family-pack code under Section 9.5) if we reasonably believe you have breached these Terms, misused the Service, or created a legal or security risk. Where practical and lawful, we will tell you why.
Sections that by their nature should survive termination — including Sections 4, 5, 6, 8, 10, 11, 12, 14, 15, 16, 19, 20 and 21 — continue to apply.

19. Governing law and dispute resolution

19.1 Governing law

These Terms and any dispute connected with them or with the Service are governed by the laws of India, without regard to conflict-of-laws rules.

19.2 Talk to us first

Most issues can be sorted out quickly. Before starting any formal proceedings, you agree to contact us at support@eyeage.co and give us 30 days to try to resolve the matter informally. We will do the same before bringing a claim against you.

19.3 Consumer rights preserved

If you are a consumer, nothing in these Terms takes away your right to bring a complaint before the consumer disputes redressal commissions (District, State or National, as applicable) under the Consumer Protection Act, 2019, or your right to other remedies available to consumers under Indian law. These forums are not ousted by this Section.

19.4 Courts

Subject to Section 19.3, the courts at Indore, Madhya Pradesh, India have exclusive jurisdiction over any dispute connected with these Terms or the Service.

19.5 Optional arbitration (by mutual agreement only)

EyeAge and you may, if both agree in writing after a dispute has arisen, refer that dispute to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator jointly appointed, with the seat and venue in Indore, Madhya Pradesh, India and proceedings in English. The award is final and binding. Arbitration is not mandatory and is not a pre-condition to approaching the courts or consumer forums.

20. Grievance redressal

If you have a complaint about the Service, your purchase, content, or how your data has been handled:

Email: support@eyeage.co
Grievance Officer: Umair Ahmed, Proprietor, 2, Ravinagar, Indore, Madhya Pradesh 452018, India, contactable at support@eyeage.co.

We aim to acknowledge complaints within 48 hours and to resolve them within one month of receipt, as the Consumer Protection (E-Commerce) Rules, 2020 require. A complaint about personal data is also handled under the Privacy Policy's grievance process. If you are not satisfied with the outcome, you may pursue the remedies in Section 19, including approaching the appropriate consumer forum.

21. General

Severability. If any part of these Terms is held invalid or unenforceable, that part is limited or removed to the minimum extent necessary, and the rest stays in force.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and EyeAge about the Service, and replace any earlier understanding on that subject.
No waiver. If we do not enforce a right or provision, that is not a waiver of it.
Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign ours to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you and provided your rights are not materially reduced.
No third-party rights. These Terms do not give rights to anyone who is not a party to them.
Force majeure. EyeAge is not liable for failure or delay caused by events beyond its reasonable control.
Relationship. These Terms do not create any partnership, agency, employment or joint venture between you and EyeAge.
Notices. Notices to you may be given through the Service. Notices to EyeAge must go to support@eyeage.co.
Language. These Terms are in English, which is the governing language of the agreement.

22. Contact

EyeAge — Umair Ahmed, sole proprietor, trading as EyeAge, 2, Ravinagar, Indore, Madhya Pradesh 452018, India Support, notices, complaints and grievance redressal: support@eyeage.co