Refunds & Cancellations

Please read this before you pay. By paying, you confirm you have seen and accepted this policy.

This page summarises the refund terms in plain English. The full wording is Section 8 of our Terms of Service, which is what governs if the two ever differ.

What you are buying

EyeAge sells one thing: access to the four remaining readings and your Eye Age result, after the three free tests.

Product	Price (India)	Price (elsewhere)	What it unlocks
Single screening	₹50	$3.99	Your Eye Age and the full seven readings, once
Family pack	₹149	$12	A code covering 4 screenings

There is no subscription, no recurring charge and no stored card. Each purchase is a single, one-time payment. There is nothing to cancel and nothing that renews.

Cancellation

Because the product is delivered immediately — the paid tests unlock the moment payment is confirmed — there is no waiting period in which an order can be cancelled before delivery.

You can stop at any time and simply not use what you bought. A family code you never redeem does not expire into anything you owe, but an unused code is not automatically refunded either. See below.

When a refund is not available

Your results are generated on your own device and delivered instantly, so we do not refund because:

you did not like your Eye Age, or disagree with a reading
you changed your mind after seeing the result
you completed the paid tests and then decided you did not want them
you could not finish the tests because you stopped, got interrupted, or ran out of time
your device, camera, browser or lighting made the tests harder than you expected, where the Service itself worked as designed
you shared a family code and someone else used the scans

Once the paid tests begin, the purchase is used. This is also stated on the payment screen before you pay.

When you are entitled to a refund

We will refund you in full where you paid and did not get what you paid for. Specifically:

You were charged but never got access. The payment left your account and the paid tests did not unlock.
You were charged more than once for the same purchase. We refund the duplicates.
Your family code was never issued, or the code issued did not work and we could not fix it.
A fault on our side stopped you from completing the paid tests, and we could not put it right.

In these cases you get a full refund of the amount paid, or — if you would rather — we will re-grant the access instead. Your choice.

This is in addition to, and does not limit, your rights under Indian consumer law.

How to ask for a refund

Email support@eyeage.co within 30 days of the purchase with:

your order reference (eyeage_xxxxxxxx_xxxxxxxxxxxx) or the payment reference from your bank or UPI app
the amount and date
a short description of what happened

We aim to acknowledge within 2 working days and to resolve valid claims within 7–14 working days.

How the money comes back

Approved refunds are returned to the original payment method, through our payment processor Cashfree Payments. We do not refund to a different card, account or wallet.

Once we approve and submit a refund, how long it takes to appear is decided by your bank, card issuer or UPI provider — typically 5–7 working days, sometimes longer. We will give you the refund reference so you can follow it up with them.

We never ask for your card number, CVV, UPI PIN or passwords — not for a refund, not for anything. Anyone who does is not us.

If you are unhappy with the outcome

Write back and say so. If we still cannot agree, the grievance route and contact details are on our Contact page, and the dispute terms are in Section 19 of the Terms of Service.